Shipping policy
We provide shipping worldwide.
Our products are shipped from our Country of Origin, our confirmation and tracking slip will provide the Country of Origin.
- Handling time is generally 3 - 4 business days.
- Shipping time are 14 - 20 business days.
Express delivery can be provided at additional cost, please email contact@ratove.com for cost as different rates apply to each country.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours
Customs, Duties and Taxes
ratove.com is not responsible for any customs and taxes applied to your order (except Australia where GST is collected at Checkout). All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Damages
ratove.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim, and notify contact@ratove.com immediately.
Please save all packaging materials and damaged goods before filing a claim.